24-Hour Return Request Policy
We want you and your little one to be 100% delighted with every TinyGrow purchase. Return requests must be submitted within 24 hours of delivery accompanied by an uncut 360° box opening video.
24-Hour Window
Submit your return request within 24 hours of package delivery.
360° Opening Video
A clear, uncut 360° box opening video is mandatory for processing.
Quick Resolution
Prompt verification and refund or replacement via WhatsApp support.
1. Eligibility & Mandatory 360° Box Opening Video
To qualify for a return or exchange, requests must strictly meet the following guidelines:
- 24-Hour Timeline: The return request must be submitted within 24 hours of receiving the package.
- 360° Box Opening Video: A continuous, uncut 360° video recorded from all angles of the parcel showing the shipping label, package condition before opening, and the unboxing process is required.
- Items must be unworn, unwashed, and undamaged with all original tags attached.
- Products must remain in their original baby-safe packaging.
2. How to Initiate a Return Request
Follow these 3 easy steps:
- Message our WhatsApp Team within 24 hours: Send a quick WhatsApp to 917994702567 along with your Order ID and the 360° box opening video.
- Video Verification: Our customer support team will quickly review the video and approve the return request.
- Pickup & Refund: We coordinate the doorstep pickup and process your replacement or refund promptly.
3. Damaged or Incorrect Items
In the rare event that an item arrives defective, damaged, or incorrect, please reach out via WhatsApp with your 360° box opening video within 24 hours of delivery. We will dispatch an immediate replacement at zero extra cost.
4. Non-Returnable Hygiene Items
For the strict health and hygiene of all infants, opened baby silicone teethers, pacifiers, and worn booties with broken seals cannot be returned once unsealed, unless defective.
Have a question about a return?
Our customer care team is available on WhatsApp Mon–Sat.